Terms of Service

By accessing or using n8nera's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

You represent and warrant that:

• You are at least 18 years of age or have the legal capacity to enter into contracts
• You have the authority to bind the entity you represent (if applicable)
• Your use of our services will not violate any applicable laws or regulations
• All information you provide to us is accurate and complete

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.

n8nera provides premium automation and AI services, including but not limited to:

• Workflow Automation: Design, development, and implementation of n8n-based automation workflows
• AI Voice Agents: Development and deployment of AI-powered voice assistants and conversational agents
• CRM Automation: Integration and automation of customer relationship management systems
• Business Process Optimization: Analysis and improvement of business workflows and operations
• Custom Integrations: API development and third-party system integrations
• Consulting Services: Strategic automation planning and advisory services

The specific scope of services will be defined in individual project agreements, statements of work, or service contracts between n8nera and the client.

As a client of n8nera, you agree to:

• Provide accurate, complete, and timely information necessary for service delivery
• Designate a point of contact for project communications
• Provide reasonable access to systems, tools, and resources required for project completion
• Review and provide feedback on deliverables within agreed timeframes
• Ensure you have all necessary rights and permissions to data and systems you provide access to
• Use our services and deliverables only for lawful purposes
• Not resell, redistribute, or white-label our services without prior written consent
• Maintain appropriate security measures for credentials and access we provide

Failure to meet these obligations may result in project delays, additional costs, or termination of services.

Pricing: All fees and pricing for services will be outlined in individual project proposals or service agreements. Prices are quoted in USD unless otherwise specified.

Payment Schedule:

• Project-based work typically requires a 50% deposit before commencement and 50% upon completion
• Monthly retainers are billed at the beginning of each service period
• Custom payment schedules may be arranged for larger projects

Payment Methods: We accept payment via bank transfer, credit card, and major payment platforms. Specific payment instructions will be provided in invoices.

Late Payments: Invoices not paid within 14 days of the due date may incur a late fee of 1.5% per month. We reserve the right to suspend services for accounts with outstanding balances.

Refunds: Deposits are non-refundable once work has commenced. Refund requests for other payments will be evaluated on a case-by-case basis.

Client Materials: You retain all ownership rights to materials, data, and content you provide to us ("Client Materials"). You grant us a limited license to use Client Materials solely for the purpose of delivering our services.

Deliverables: Upon full payment, you will own the custom workflows, integrations, and configurations created specifically for your project ("Custom Deliverables").

n8nera IP: We retain ownership of:

• Pre-existing tools, templates, methodologies, and frameworks
• General concepts, techniques, and know-how developed during projects
• Reusable components and code libraries
• Our brand, trademarks, and marketing materials

Third-Party Components: Deliverables may include third-party software, APIs, or services subject to their own license terms. You agree to comply with all applicable third-party licenses.

Both parties agree to maintain the confidentiality of proprietary and confidential information disclosed during the course of our engagement.

Confidential Information includes:

• Business strategies, plans, and financial information
• Technical specifications and system architectures
• Customer data and personal information
• Pricing and commercial terms
• Any information marked as confidential

Exceptions: Confidentiality obligations do not apply to information that is publicly available, independently developed, rightfully obtained from third parties, or required to be disclosed by law.

Confidentiality obligations survive termination of services for a period of three (3) years.

Our Warranties: We warrant that:

• Services will be performed in a professional and workmanlike manner
• Deliverables will substantially conform to agreed specifications
• We have the right to provide the services and grant the licenses described herein

Warranty Period: We provide a 30-day warranty period from delivery during which we will remedy any defects in deliverables at no additional cost.

Disclaimers:

• EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE DO NOT GUARANTEE SPECIFIC BUSINESS RESULTS, ROI, OR PERFORMANCE METRICS
• WE ARE NOT RESPONSIBLE FOR THIRD-PARTY SERVICE INTERRUPTIONS OR FAILURES
• WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OF AUTOMATIONS

Liability Cap: To the maximum extent permitted by law, n8nera's total liability for any claims arising from or related to our services shall not exceed the total fees paid by you to n8nera in the twelve (12) months preceding the claim.

Exclusion of Damages: In no event shall n8nera be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of procurement of substitute services
• Damages resulting from unauthorized access to or alteration of your data

These limitations apply regardless of the legal theory upon which the claim is based and even if n8nera has been advised of the possibility of such damages.

Termination by Either Party: Either party may terminate a service agreement with 30 days written notice.

Termination for Cause: Either party may terminate immediately if the other party:

• Materially breaches these Terms and fails to cure within 15 days of written notice
• Becomes insolvent or files for bankruptcy
• Engages in illegal or unethical conduct

Effect of Termination:

• You must pay for all services performed up to the termination date
• We will deliver any completed work and work-in-progress
• Both parties must return or destroy confidential information
• Provisions that by their nature should survive will survive termination

Governing Law: These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to conflict of law principles.

Dispute Resolution: Any disputes arising from these Terms or our services shall be resolved through:

1. Negotiation: The parties shall first attempt to resolve disputes through good-faith negotiation
2. Mediation: If negotiation fails, disputes shall be submitted to mediation
3. Arbitration: If mediation fails, disputes shall be resolved through binding arbitration

Jurisdiction: For any matters not subject to arbitration, the courts of Pakistan shall have exclusive jurisdiction.